Returns & Cancellations
We want you to be happy with your purchase from us. If you are unhappy with the goods in any way please email us at firstname.lastname@example.org.
Nothing in these terms and conditions of trade is intended to affect your statutory rights. These rights include:
• that any goods supplied by us will be fit for purpose and of satisfactory quality and will conform to the description given
• certain remedies if goods are defective
• a right to cancel within a specified period and receive a full refund even if they are not defective.
If for any reason you are unhappy with your goods, in addition to your statutory rights under the Consumer Contracts Regulations 2013, we offer you the right to cancel your order, return the goods to us and receive a full refund provided that you have not yet opened or in any other way damaged or modified the goods, and you return the goods to us in the same condition in which you received them within 30 days of the confirmed delivery date.
You have a legal obligation to take reasonable care of the goods while they are in your possession.
If you decide to return the goods, you must email us at email@example.com to receive a returns form containing full instructions for the return, along with a returns authorisation number.
All refunds under our 30 day return policy will be made within 5 days of our receipt of the returned goods. If you return an item to us for a refund, we will refund the amount you paid to us but not any customs charges you paid to the carrier or your local customs authority.
We can’t accept customs charges on returns, so if you’re returning from outside the EU, you must complete the customs label with the text “British return. Goods returned under warranty” and write the returns authorisation number provided to you clearly on the outside of the envelope. Any returned goods that arrive at UK customs requiring customs charges to be paid will be returned to sender.
Your right of return and cancellation as explained above is without prejudice to your local statutory right of cancellation.
If your goods are faulty or do not objectively meet the description given on the website, please contact us as soon as possible at firstname.lastname@example.org to arrange a return and replacement of goods. If you require a refund due to a faulty product, we will refund the value of your order for those goods including any delivery charges you paid to us (unless you have retained other items paid for at the same time), plus the cost of return postage up to £10.
YOUR CANCELLATION RIGHTS UNDER THE CONSUMER CONTRACTS REGULATION 2013
Consumers have a right under the UK Consumer Contracts Regulations 2013 to cancel orders for goods bought online during the period of 14 working days, beginning with the day after the day on which you receive the goods, and receive a refund. Customers outside the UK have 14 days to cancel orders under these rights. If you wish to rely on your statutory rights, you are required to cover the cost of returning the cancelled items to us.
All refunds will be made within 30 days of notice of cancellation.
If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us following the return instructions given above.
If you are exercising your rights under the Consumer Contracts Regulations 2013 you must send off the goods within 14 days of telling us you wish to end the contract.